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Buyer Protection

Refund & Warranty Policy

Transparent replacement and refund rules so you always know how your purchase is covered before you pay.

At SellMeTools, every product page displays its exact warranty coverage before you buy. This policy explains how warranty replacements and refunds work across our catalog.

1. Understanding Product Warranty Types

  • Full Warranty (FW): Your subscription is covered for the entire advertised duration (for example 27 to 30 days on a 1-month plan). If the account or invite stops working during that period while following the product rules, we provide a repair or replacement free of charge.
  • First-Login Warranty: Covers initial login verification within the timeframe stated on the product page (for example 1 hour to 24 hours after delivery). Once verified and logged in, ongoing platform changes are outside warranty coverage.
  • No Warranty (NW): Certain discounted bulk or promotional items are sold strictly on a no-warranty basis once valid credentials are delivered. This is always clearly labeled in the product title or description.

2. When You Are Eligible for a Replacement or Refund

  • The delivered credentials or activation link do not work upon first use and you report the issue within the stated warranty window with your Order ID (`SMT-XXXXXX`).
  • A Full Warranty (FW) product experiences a subscription interruption during the covered period and our team is unable to restore or replace it within a reasonable time.
  • Your payment was verified, but stock became unavailable before delivery could be completed.
  • You accidentally sent a duplicate payment for the same order.

3. When Refunds or Replacements Do Not Apply

  • Issues reported after the product’s stated warranty period has expired.
  • Products explicitly labeled as "No Warranty (NW)" after initial working delivery.
  • Account lockouts or revocations caused by customer modifications (such as changing passwords, email addresses, billing profiles or sharing credentials publicly against product rules).
  • Change-of-mind requests after valid digital credentials or license keys have already been revealed on your order page.

4. How Replacements & Refunds Are Processed

To claim a warranty replacement or refund, contact our support team via our Contact & Support page or WhatsApp with your Order ID and a screenshot of the issue. Approved replacements are issued within a few hours, and approved refunds are returned to your original Pakistani wallet (Easypaisa, JazzCash, NayaPay, SadaPay, bank account or Binance) or credited to your customer wallet within 1 to 3 business days.